Privacy Policy
Effective on December 01, 2025.
Your privacy is important to us. This Privacy Policy explains how Sree Transport Pvt. Ltd. collects, uses, stores, shares, and protects your personal data when you use our website, booking services, or communicate with us in Singapore. By accessing or using our services, you acknowledge and consent to the terms outlined in this Privacy Policy.
Personal Data We Collect
When You Create an Account or Book a Ride
- Name
- Mobile number / Email address
- Profile details required for identity verification
When You Use Our Services
- Pickup and drop-off locations
- Travel route and trip timestamps
- GPS location (when enabled on device)
- Feedback, ratings, and support requests
- Payment-related information (partially or via third-party processors)
From Drivers or Fleet Partners
- Driver identification and license verification
- Vehicle registration details
- Route and behavior insights for safety compliance
We collect only information that is necessary for providing our services securely and efficiently.
How We Use Your Personal Data
- Provide ride booking and mobility services
- Create and manage customer accounts
- Assign drivers and complete transportation requests
- Verify user identity and prevent unauthorized access
- Track routes for safety and service quality
- Detect trip irregularities and enhance passenger security
- Respond to enquiries, feedback, and customer support requests
- Improve our technology, features, and user experience
- Comply with legal and regulatory obligations
We do not sell your personal data to any third parties.
Sharing of Personal Data
We may share relevant data only where necessary:
- With drivers who fulfill your transportation request
- With payment processors (when completing payment transactions)
- With technology providers (e.g., GPS, cloud hosting)
- With authorities where required by law or safety incidents
All partners are required to protect your data in compliance with PDPA Singapore.
Data Storage & Retention
- Your personal data is retained only as long as necessary for business or legal purposes.
- Once retention is no longer needed, data will be securely deleted or anonymized.
- Maximum retention period will not exceed 5 years, unless required by regulation.
Data Protection & Security
- Encrypted transmission of sensitive information
- Access controls and authentication measures
- Regular monitoring for unauthorized access
While we aim to safeguard your data, no system can be 100% secure. We will notify users of any data breach assessed to cause significant harm.
Cookies & Tracking Technologies
- Improve booking functionality
- Analyze site usage and performance
- Personalize features for returning users
You may disable cookies via browser settings, but doing so may affect some functionalities.
Location Data
- Real-time GPS location during active bookings
- Location-based behavior insights for safety purposes
Location access can be disabled, but this may reduce service functionality.
Cross-Border Data Transfers
Our services are primarily operated in Singapore. Your personal data may be processed or stored in regional data centers where we operate. By using our services, you consent to such transfers in accordance with applicable data protection laws.
Your Privacy Rights
- Request access to your stored personal data
- Request corrections to inaccurate information
- Withdraw consent where applicable
- Request deletion of data no longer necessary
For requests, please contact us using the information provided on our website.
Third-Party Links
Our platform may include links to external websites or apps. We are not responsible for the data practices of those platforms.
Updates to Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect once posted on our website with a revised “Effective Date.”
